Tilda Publishing



How to Increase Customer Retention and Satisfaction
Poor management of customers across different channels results in losing customers in the long run. Without crucial customer data, companies will fail to provide relevant customer support, cross-selling opportunities,
timely alerts and better loyalty programs.

About the Webinar
Learn how to improve customer retention by monitoring service level agreements (SLAs) and analyzing the dynamics of customer omnichannel communication.
FREE WEBINAR
How to Increase Customer Retention and Satisfaction
Agenda
What is the concept of omnichannel customer experience? And how to build effective omnichannel customer service experience in CRM;
How to monitor SLA to evaluate the overall quality of service provided;
How to incorporate practical & effective SLAs to keep your team engaged;
How to track customer feedback and current satisfaction rate, SLA violations using statistics on overdue cases;
How to analyze productivity of service staff based on their tasks, emails and phone calls, and track the dynamics of customer communications;
Demo: Leveraging bpm'online to improve customer service.
Don't miss out the webinar and learn how to accelerate your customer service processes

Date
Tuesday,
11 December, 2018
Time
11:00 AM
(UTC +04 Dubai Time)
Duration
60 minutes
live stream
Fee
Free

Register your attendance

Or just call us today at
+971 4 439 6969
Bpm'online has been recognized as the
ONLY CHALLENGER in Gartner's Magic Quadrant
for Sales Force Automation '18
Lear how to accelerate sales, service, and operations

Transform your business with the highly recognized platform packed with tools to deliver excellent customer service and manage omnichannel communications:

• Sophisticated tools to manage a complete service cycle;
• Automated internal and external service processes;
• 360-degree view of your customers;
• Self-service portal: capabilities to report a case, monitor resolution process and provide instant feedback on the quality of service.

Bpm'online provides easy-to-customize software bringing together the best industry practices for service management.

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Info@technopeak.ae
www.technopeak.ae
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